Hard drive primary hdd bay failure

[dragoon867]

The pc keeps failing and I no longer have access to anything because it no longer works, I tried everything I could and it has only worsen, please help me fix this I don't want to loose all my files and progress

[praveen196]

@dragoon867 Welcome to HP Community!

I understand that the Hard drive primary HDD bay failure.

Please perform the hard drive test and check.

1) Shutdown the computer.  

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to Component test.  

5) From the list, run the Hard Drive (extensive) test.  

Please let us know the result.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[dragoon867]

It responded with a failure ID: UC7P70-9GM9SP-MFGJ2K-60UM03

[praveen196]

@dragoon867 

I understand your concerns.

According to the failure code the issue with the hard drive. The part has to be replaced.

In that case, I would suggets you conatct our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!

[dragoon867]

None of the options listed appear, only virtual agent, community support, and hp physical help center 

[praveen196]

@dragoon867 

I understand your concerns.

I have sent a private message.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link. 

Have a nice day!!