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GeorginaMacey
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Hard ware test fail

Microsoft Windows 10 (32-bit)
Hard drive short DST fail
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Hard ware test fail

You will need to replace the hard drive. Under warranty? Need help? We will need the model number to steer you to proper resources. 

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Hard ware test fail

Hi,

This means your hard drive has failed and will need to be replaced. If you are still under warranty contact HP support service. If not you will need to replace it with a new  drive and reinstall windows 10.

You can create a bootable pendrive for Windows 10 from Microsoft by downloading the media creation tool and running on a different computer. 

https://www.microsoft.com/en-us/software-download/windows10

 

You need to install the same edition so that it will be automatically activated once windows is installed.

 

Let me know if you need further help,

David

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