cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Level 1
2 1 1 0
Message 1 of 4
68
Flag Post

Solved!

Hardware reserved RAM Issue

HP Recommended
15-bs150sa
Microsoft Windows 10 (64-bit)

I have a HP laptop (model 15-bs150sa) and i'm having an issue with the 4gb of preinstalled RAM. Task manager recognises the 4gb stick, however 1.8gb is hardware reserved for no apparent reason and it makes the laptop genuinely unusable. You can't even open chrome.

I have tried:

  • Latest BIOS update
  • msconfig settings that everyone appears to suggest
  • reseating and swapping to a different SODIMM slot
  • using an 8gb SODIMM from another laptop which then makes the laptop put 5.8gb of the ram into hardware reserved so i'm left with the same issue of only having 2.2gb left? This seems rather odd? (I know that this is a healthy RAM stick as it was taken from a different, fully working machine).

I have heard on some forums that HP may lock the amount of RAM or something along those lines within the BIOS as there aren't any RAM settings at all when I enter it. However I've not been able to find any validity to this?

3 REPLIES 3
HP Support Agent
HP Support Agent
27,880 27,865 1,845 2,483
Message 2 of 4
Flag Post
HP Recommended

@redrose_45

 

I reviewed your post and I understand that you want to know whether you can remove the hardware reserved RAM.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I would like to inform you that some amount of RAM is used by the Windows and it is by design and there is no option to change this. HP doesn’t limit or reserve any RAM on the computer.

 

Hardware devices can reserve large blocks of physical address space. To see if a piece of hardware is reserving a large chunk of physical address space, launch "devmgmt.msc", select Resources by Connection in the View menu, and expand the Memory node.

 

Even though your video card has onboard, fast, dedicated video memory, Windows still has to address and interact with that memory using the same physical memory addressing that is used for RAM, PCI devices, and other devices. This can crowd the physical address space. 64 bit OS should cope better with this than a 32 bit OS, but its hands may still be tied to some device requirements.

 

I hope that answers your question and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Reply
0 Kudos
Author
Level 1
2 1 1 0
Message 3 of 4
Flag Post
HP Recommended

Hi, thanks for the reply.

I resorted to 'resetting this PC' and keeping files. That solved the problem and the hardware reserved ram dropped to 80mb. The laptop is now fixed and runs as it should.

Reply
0 Kudos
HP Support Agent
HP Support Agent
27,880 27,865 1,845 2,483
Message 4 of 4
Flag Post
HP Recommended

@redrose_45

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation