Have an external numeric keypad, it opens up, I can tab all over the keypad, but no numbers work.

[MissCarrie]

Have a Havit numeric keypad. Charged up, plugged in, calculator comes up.  I can tab all over the keypad, but none of the numbers work when I press them.  Is there a setting I need to change.  I had another cheap keypad from Walmart and that would not work either.  They both work on every other computer we have. 

[praveen196]

@MissCarrie Welcome to HP Community!

I understand that the numric keyboard s not working.

In that case, I would suggets you perform the keyboard test.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Keyboard and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

Please let us know the result.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!