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‎08-18-2022 12:48 AM

HP Recommended
Product: HP Notebook - 14q-cs1002tu
Operating System: Microsoft Windows 11

Elan touch pad not working. usb mouse working though. running windows 11. its hidden under hidden device. any help?

touchpad error.jpg

Category:
18 REPLIES 18

‎08-18-2022 01:08 AM

HP Recommended

I tried uninstalling the touchpad driver, and after reboot the keyboard also stopped working. had to login via the authenticator app.

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‎08-18-2022 01:34 AM

HP Recommended

Hello @vpsundaravel 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date


(2) Please report your results

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‎08-18-2022 03:28 AM

HP Recommended

OS Name: Microsoft Windows 11 home single language

Version: 10.0.22622 Build 22622

System Model: HP Laptop 14q-cs1xxx

System SKU: 7WQ11PA#ACJ

BIOS Version/Date: Insyde F.69, 31-03-2022

 

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‎08-18-2022 04:06 AM

HP Recommended

Hello @vpsundaravel 

 

Information:

Here you can read how to update the driver locally with a driver package that contains a INF file:

https://www.lifewire.com/how-to-update-drivers-in-windows-2619214

 

(1) Download microsoft driver cab file:

ELAN 31.21.24.2

 

File name is 032517c1-fa6b-4e62-9da6-540214b10376_ee4fded76e4be4ef6140134e1353fd527e463e96.cab

Please rename it to new-elan-touchpad.cab

 

(2) Extract CAB file <new-elan-touchpad.cab> using 7-zip to folder new-elan-touchpad

(3) windows <device manager>

- Update touchpad driver

- Navigator to folder new-elan-touchpad containg new elan touchpad INF driver file

- Confirm the driver update

(4) Reboot and test again ...

(5) Please report your results

 

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‎08-18-2022 06:26 AM

HP Recommended

I followed the steps - did not work. i uninstalled the device along with the driver, and installed from the file - did not work.

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‎08-18-2022 07:20 AM

HP Recommended

Open windows <device manager>

- double click touchpad

- click tab [driver]

- send screenshot

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‎08-18-2022 07:47 AM

HP Recommended

3.jpg

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‎08-18-2022 07:52 AM

HP Recommended

Try

 

windows <device manager>

- disable touchpad

- wait a short time

- enable touchpad

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‎08-18-2022 09:09 AM

HP Recommended

Disabled, waited for sometime, enabled... not working still

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