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‎01-10-2020 02:19 AM

HP Recommended
Product: Example: Pavilion notebook
Operating System: Microsoft Windows 10 (64-bit)

I was formatting my laptop and all of a sudden it crashed. Now I am getting the error as attached which looks like hard disk error, what should be done next?

1 REPLY 1

‎01-10-2020 03:05 AM

HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).

 

 

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