Hello facial recognition has stopped working

[skipfoto]

Hello function for facial recognition fails.  The camera is working properly but an error message indicates that the computer cannot turn on the camera.  Under devices I did notice that the Infrared does not exist.  I believe the infrared or IR work in conjunction with the IR for facial recognition in order for "Hello" to function properly.  Another issue I have is with the "TouchPad". When I restart the computer the very first step I must do is to access the Device Setting for the touchpad and disable the tapping function even though it is not checked.  If I do not do this step the computer defaults to "tapping" and it is annoying to forget and any touch on the pad will result in unwanted results.

[The_Fossette]

@skipfoto

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need the product number of your computer.

Follow the steps in the below article to find the product details.

https://support.hp.com/us-en/document/c03754824

Look forward to hearing from you and you have a great day!

Take care.

Cheers!