05-07-2017 08:13 AM
05-08-2017 06:17 PM
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I see from the post that you are having charging issues on your HP Pavilion notebook. I'll do my best to help you with this,
To provide you with an accurate solution, I'll need a few more details:
Was there any update/reset interrupted recently?
Have you made any changes on the PC before the issue started?
In the meantime, let's try these steps here:
Unplug the charge and use the laptop until the battery drains to 15%.
Turn off the laptop and turn it back on after 30mins.
Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,
Restart the computer and the issue should be fixed.
For detailed steps, click here (Please ignore the heading as these steps should work on your PC as well).
I would suggest please update the BIOS on your PC and check if it helps.
Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer this link to know how to use HP support assistant.
Also, Go through them all and let me know what you have determined is causing the issue. The first document has the most relevant troubleshooting if your battery appears to be not charging.
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you.
If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.
If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.
And I Hope you have a good day, Ahead.
I am an HP Employee
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