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Student
Posts: 1
Member Since: ‎05-07-2017
Message 1 of 2 (78 Views)

Hello , my HP laptop (just 9 months old) suddenly stopped charging while switched on!

Product Name: Hp 15 AC149AE laptop core i7
Operating System: Microsoft Windows 10 (64-bit)
My laptop suddenly stopped charging when plugged in, and only charges when it is switched off. Also the space bar stopped functioning. I bought it 9 months back and it's still under the warranty period., but they said they will be able to fix the space bar problem only and not the charging problem and for that I would have to pay up. And the charging port that they would change would be under warranty only for 2 months, which means as per HP service center it could stop working again!!!!. I'm a doctor and I live alone. I've hardly used my laptop and no one else uses my laptop. I read somewhere that this was a problem faced by many people using HP laptops. This could be a manufacturing defect. I don't think I should be charged for hardly using my HP laptop that has an inherent defect. You are looting your customers. Kindly revert back.
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HP Support Agent
Posts: 11,813
Member Since: ‎07-26-2016
Message 2 of 2 (47 Views)

Re: Hello , my HP laptop (just 9 months old) suddenly stopped charging while switched on!

 

Hi @drsnys,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I see from the post that you are having charging issues on your HP Pavilion notebook. I'll do my best to help you with this,

 

To provide you with an accurate solution, I'll need a few more details:

Was there any update/reset interrupted recently?

Have you made any changes on the PC before the issue started?

 

In the meantime, let's try these steps here:

 

Unplug the charge and use the laptop until the battery drains to 15%.

Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,

Restart the computer and the issue should be fixed.

 

For detailed steps, click here (Please ignore the heading as these steps should work on your PC as well).

 

I would suggest please update the BIOS on your PC and check if it helps.

 

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

 

Refer this link to know how to use HP support assistant.

 

Also, Go through them all and let me know what you have determined is causing the issue. The first document has the most relevant troubleshooting if your battery appears to be not charging.

 

Battery Does not Power Notebook or Hold a Charge

 

HP Notebook PCs - Testing and Calibrating the Battery (Windows 10)

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

                                                          

And I Hope you have a good day, Ahead.

Regards,

Jeet_Singh
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation