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‎01-12-2021 06:33 AM

HP Recommended
Product: Example: Pavilion 6530HP ENVY 5500 series
Operating System: Other

I cant connect using either wireless or USB as of a few days ago. I just keep getting a message saying the printer is unavailable. And the virtual assistant is a joke. Im using a Samsung note 10plus running Android 10. I was only using a USB connection until a month or so ago when I decided to sight up for instant ink. I got it to connect once or twice wirelessly but now I get nothing. What do I do ? 

1 REPLY 1

‎01-15-2021 04:36 AM

HP Recommended

Hi @Fedupinoregon,

 

I'd like to help!

 

To assist better -

 

What is the status of the wireless light on the printer, steady or blinking?

 I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
Is the printer connected to a home or public network?
 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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