• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎04-02-2024 05:39 AM

HP Recommended

I accidentally dropped my ZBook G5 and the charging cable got bent and now it won’t charge at all. I’m trying to identify if buying a new charger will fix it or I will need a new charging port. I tried using a 45W charger rather than the needed 150W (both chargers output is 19.5V) and with the 45W there was a blinking white light. And I am wondering if the change of charging cable will be enough to fix it (original charger), or does the blinking white light just indicating that the charging is too weak with 45W? Or will I need to buy a new charging port or a new battery?

https://tutuapp.uno/
Category:
1 REPLY 1

‎04-02-2024 08:29 AM - edited ‎04-02-2024 08:37 AM

HP Recommended

A 45W power adapter just does not have enough power.

 

You can try using it while that laptop is turned off.


It may charge the laptop, but it will be very slow.

You are going to need to purchase a new power adapter.

Charging with an underpowered power adapter will reduce the service life of the battery.

 

You did not completely identify your ZBook.

Is it a Zbook 17 G5?

 

A ZBook 17 G5 requires a 200W power adapter. That would absolutely explain why all you are getting is a blinking power LED.

 

Maintenance & Service Guide  (for ZBook 17 G5)

http://h10032.www1.hp.com/ctg/Manual/c06252835.pdf

 

Power adapter description  and HP Part Number

200 W PFC smart slim 4.5 mm       L00818-850

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.