Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here
Resolve Windows 10 or update issues on HP computer or printer– Click Here
Anyone know the solution to this please. I have factory reset, looked at settings but no obvious port of call.
@TheLeather1, Welcome to HP Support Community!
Try updating the computer -
Step 1 Windows Updates -
1) In the search box, type, and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Step 2 HP Support Assistant Updates -
1) In the search box, type, and open HP Support Assistant.
I would suggest please update the BIOS on your PC and check if it helps.
Also, download and install the HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer to this link to know how to use the HP support assistant.
Battery Does not Power Notebook or Hold a Charge
HP Notebook PCs - Testing and Calibrating the Battery (Windows 10)
Hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602 I am an HP Employee
Didn't find what you were looking for?
Ask the community