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Message 1 of 2
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Flag Post

Hi, Battery will not charge when the Laptop is in use, will charge up when not in use

HP Recommended
HP Pavilion x360 - 14-ba104na
Microsoft Windows 10 (64-bit)

Anyone know the solution to this please. I have factory reset, looked at settings but no obvious port of call.

Thanks

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@TheLeather1, Welcome to HP Support Community!

 

Try updating the computer - 

 

Step 1 Windows Updates - 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

 

Step 2 HP Support Assistant Updates - 

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

 

I would suggest please update the BIOS on your PC and check if it helps.

 

Also, download and install the HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

 

Refer to this link to know how to use the HP support assistant.

 

Battery Does not Power Notebook or Hold a Charge

 

HP Notebook PCs - Testing and Calibrating the Battery (Windows 10)

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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