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Message 1 of 3
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Solved!

Hi! My laotop don`t see ssd m2.

HP Recommended
HP Pavilion 15-cc509ur
Microsoft Windows 10 (64-bit)

Hi, everyone!

I bought an SSD m2 WD gaming NVMe 500GB. But the laptop doesn't see the disk, even in the BIOS. Nvme memory is not supported by this laptop? Thank you!

2 REPLIES 2
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HP Support Agent
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Message 2 of 3
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HP Recommended

@nikitamoskalev

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Have you tried with different SSD card?
  • Have you checked with old SSD card? 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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Level 17
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Message 3 of 3
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HP Recommended

15-cc5xxx series only supports SATA M.2. 15-cc1xxx and 15-cc6xxx support PCIe/NVME. 

 

Service Manual 

 

Post back with any more questions and please accept as solution if this is the info you needed. 


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