High memory usage on HP victus 16e

[Farhaan2]

My laptop uses more than 50% of RAM even when idle. This problem started about a few weeks back. I contacted HP support and was advised that I restore the last save point. But this did not fix it and the support engineer said that this is normal. The problem I have is that after I open a few apps, the memory consumption shoots up to > 95%, and then the laptop freezes. It crashes and restarts on its own. I disabled as many services as I could and still, this does not help. The only option left I feel, is to upgrade the RAM and see if that will prevent the crash. Any suggestions from the forum before I embark on the upgrade would be appreciated. 

[ub6424]

Hello @Farhaan2 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Start Windows <device manager>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[Farhaan2]

Thanks for your offer to help out. Here is the information you requested. 

1. 

OS Name: Microsoft Windows 10 Home Single Language
Version: 10.0.19044 Build 19044
System Model: Victus by HP Laptop 16-e0xxx
System SKU: 494P3PA#ACJ
BIOS Version/Date: AMI F.04, 17-06-2021

2. Screenshot of Device Manager