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PalashM
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Hinge Broken or Stuck on HP Envy x360, Screen Splitting issue

HP Recommended
HP ENVY x360 Laptop - 13-ay0045au
Microsoft Windows 10 (64-bit)

Hello,

 

The left hinge of my HP ENVY x360 just broke or got stuck, the screen popped loose down in the corner and split from the lid.

 

My warranty ran out in August 2021. This happened without any drop, mishandling or misuse. I have noticed that a lot of people have apparently faced this issue with this particular product line. I paid around INR 79,999( roughly USD 1100) for this laptop and a little over a year, this issue has come up.  Obviously, there is a major design/durability flaw with the hinge. HP must offer an extended warranty for this issue if it is so common.  

 

PalashM_0-1642330291494.jpeg

 

 

Kindly provide me with a solution for this issue. My laptop was purchased in India and I am currently living in Berlin, Germany.

 

Looking forward to hearing from you.

 

2 REPLIES 2
PalashM
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This is how it looks: 

PalashM_0-1642330249616.jpeg

 

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sandytechy20
HP Support Agent
HP Support Agent
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Message 3 of 3
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@PalashM

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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