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New member
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Message 1 of 3
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Flag Post

Hinge Broken

HP Recommended
Envy 360 m Convertible 15m bp111dx
Microsoft Windows 10 (64-bit)

The right hinge of the Laptop Model Envy 360 Convertible 15m has clipped and the screen is stating to come off. The damage was so sudden and  before I could even know the hinge came off. I would want to get this fixed. 

I also observed many people in the community have faced the same issue with this model. HP needs to look into its design and figure out a solution at the earliest.

Please note that the damage to my laptop was not "Customer Induced", it just happened the moment opened the laptop. 

I wish to get this repaired.

 

Regards

2 REPLIES 2
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New member
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Message 2 of 3
Flag Post
HP Recommended

Can HP help me out here?

 

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HP Support Agent
HP Support Agent
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Message 3 of 3
Flag Post
HP Recommended

@Yashuti,

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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