Hinge and Screen Defect on HP ENVY x360

[tyearwood]

I noticed that many other people have had the same problem where the hinge is defective and causes the screen to break/separate from the unit. I have reached out to HP, and despite this obviously being a manufacturer defect, they refuse to repair it and only offer me 40% discount to repair something I did not break. I am unable to afford repairing the laptop and shouldn't have to. The laptop being out of warranty is irrelevant to the fact that there is a manufacturer defect. I did not damage my laptop. I have always taken excellent care of it, keeping it in a padded case during any travel. I went to simply close it one day and the screen split where the left hinge is, followed by a screw falling out from the inside through the separation. Even when I did reach out to HP, the customer service was an endless circle of being shuffled around from person to person, ghosted, and with no resolve. 

[Irfan_06]

Hi @tyearwood,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware and may need repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support