cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
76
Flag Post

Hinge and Screen falling Apart After Just One Year of Purchase

HP Recommended
HP Pavilion X360M Convertible
Microsoft Windows 10 (64-bit)

Broken hinge and casing on HP x360m Convertible, Model 14m - cd0001 dx

HP Pavilion x360m convertible Laptop, Product ID 4BVT!UA#ABA
Microsoft Windows 10 (64-Bit)

This product bailey reached one year of purchase on June 18, 2020, It was never used for more than five hours a day three times a week 'cause I use my cell phone most of the time. 

 

The left hinge is broken and the screen and the casing are falling apart. Where can I fix this and how much will it cost? 

I am very much concerned and worried because I have two more of the same make and model I bought for my two daughters at same time and these may soon develop similar problem. My family had owned several HP laptop models in the past with good service records from the laptops. What has gone wrong now? Has HP jumped into a technology they are not yet ready for? I live at Ft Lauderdale Florida, USA. Where can I fix this and can this problem be successfully repaired and quickly so, not giving me one month or two appointment to repair it? I just learnt through this community postings that HP has inherent problem with HINGE and SCREEN panel engineering particularly with the 2 in 1 HP laptop products. I wish they will acknowledge this issue and fine ways to resolve it and so reduce their loyal customers' frustrations. Please I need help.

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
28,664 28,617 2,360 3,576
Message 2 of 2
Flag Post
HP Recommended

@Samojoto1 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation