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‎01-28-2020 06:23 PM

HP Recommended
Product: Pavilion Notebook, Model 15-au023cl
Operating System: Microsoft Windows 10 (64-bit)

The top left screw of the notebook has fallen out. The hinge is dislocating as well. There is no plastic damage. The plastic top is coming apart from the bottom case of the laptop. I'm fairly certain I'm out of warranty. I can hold it all together and the hinge appears to be okay if I'm holding it, but it bends when it's open or resting. I will include some pictures.

What should I do?

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1 REPLY 1

‎01-29-2020 08:09 AM

HP Recommended

@APolso
Thank you for posting on the HP Support Community.

 

Don't worry as we will be glad to help,  I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to fix the hinge issue. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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