cancel
Showing results for 
Search instead for 
Did you mean: 
APolso
New member
1 0 0 0
Message 1 of 2
73
Flag Post
HP Recommended

Hinge and screw coming out

Pavilion Notebook, Model 15-au023cl
Microsoft Windows 10 (64-bit)

The top left screw of the notebook has fallen out. The hinge is dislocating as well. There is no plastic damage. The plastic top is coming apart from the bottom case of the laptop. I'm fairly certain I'm out of warranty. I can hold it all together and the hinge appears to be okay if I'm holding it, but it bends when it's open or resting. I will include some pictures.

What should I do?

15802607767647079872120963044468.jpg

1580260847259671861488922309118.jpg

  

15802609123252430896057015858075.jpg

15802608650628703103322092431702.jpg

1 REPLY 1
HP Support Agent
HP Support Agent
11,534 11,502 493 550
Message 2 of 2
34
Flag Post
HP Recommended

Hinge and screw coming out

@APolso
Thank you for posting on the HP Support Community.

 

Don't worry as we will be glad to help,  I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to fix the hinge issue. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation