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Message 1 of 2
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Hinge broken???

HP Recommended
Pavilion 15-cs0051wm

My HP 15 laptop hinge is broke and the case is starting to bulg and break the screen. The laptop was not dropped or has it fallen. When I open and close the laptop the hinge is shifting and then separating the screen from the case. It is as if something inside of the laptop is broken. The warranty is expired on this laptop. Please help.

Misty Necole
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HP Support Agent
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Message 2 of 2
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HP Recommended

@Kakmommie I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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