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Hi! So I recently got my laptop one month ago at a local pawn shop. I’ve never once dropped my laptop or ever damaged it in any sort of way, always take care of it. So about two weeks ago I’ve noticed that the right side of my laptop was coming unloose and the bottom part came up. Then yesterday I look at my laptop again and the hinge on the right came up and now my screen is having a tough time closing, please help.

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@RobinLashun

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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