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‎03-02-2021 11:04 PM

HP Recommended
Product: HP Notebook

My HP Notebook needs a new battery.  I have it plugged in but it keeps shutting down.  I don't know how to remove the battery.  I tried but can only get one end out.  How come it won't stay on by just being plugged in? 

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1 REPLY 1

‎03-06-2021 02:09 PM

HP Recommended

@Vix511

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you try another charger?
  • Does the notebook shut down immediately (right after you unplug the charger)?
  • Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

While you respond to that, let's try these steps: 
Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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