How do I get my spectre keyboard fixed under my extended warranty

[rcbjr2]

I have a three-year extended warranty. It still has more than a year to go on it. However, when I check warranty status, HP says mine expired a year after I bought the laptop. Regardless, I have the original order emails and the delivery email fo the HP Care program. How can I get in touch with someone at HP to confirm that I actually have the warranty because the only help I can find at this point is the stupid virtual assistant? Thanks.

[Dragon-Fur]

@rcbjr2 

The issue can be sorted.

The Virtual Assistant is not stupid - but the software is not true AI either.

HPVA has a limited capacity and is ill suited to handle issues for which there is no online answer.

So...

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[rcbjr2]

Ok, so technically it's ignorant or uninformed? :-). It also doesn't ever get to a human with full answers, which is why I hate virtual assistants. Regardless, I'm online with support now. I located a phone number and they are looking into getting the extended warranty added to my account. Thanks for the quick reply and assistance!

[Dragon-Fur]

@rcbjr2 

OK, yes, the HPVA is limited in what it can do.

Care Pack Support does post a number at their website that customers can (and should) use to ask for help with Warranty questions.

For those reading:  

Care Pack - Optional Coverage Plans

Select Region (top right) > Enter your product number in the form to view available Warranty plans for your device

•  Care Pack Overview (Scroll down > view / find phone contact number)
•  Care Pack Central
•  Care Pack Services Definitions
•  HP Consumer Services (Care Pack and Service Purchase Information)

Various Regions

• South East Pacific –
  • Original Website – Southeast Asia  - HP Care Pack Services  Contact – Care Pack
  •  Care Pack Services - Australia &  HP Care Pack Services – Business PCs - Australia
• Middle East - Protect your investment with an HP Care Pack
• India – Care Pack Options – HP Services - India
• UK - HP Care Pack services for HP Products
• Canada - Care Pack for PC and Print

Reminder: 

1. Always verify phone numbers in the HP website information.
2. Not your region?  Scroll to the bottom of the page and click Flag > change to your region

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .