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HP Recommended
HP ENVY 13-aq0011ms
Microsoft Windows 10 (64-bit)

I have an HP ENVY 13-aq0011ms bought from the Microsoft website in Nov 2019  I want to upgrade my NVMe SSD, stock is 256GB as I'm doing a lot of video editing I want to upgrade my  storage.

It seems like my Laptop's back cover screws are Trox T5 or T6. I tried both screw drivers but the screws are not loosing up, any suggestion friends ?

1 REPLY 1
HP Recommended

@fcnboy69 Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

That said, Here's an article that should help with all your hardware needs when it comes to your particular device: click here and visit page. 28 Chapter 5 Removal and replacement procedures for authorized service provider parts for more details (see image below, for example)

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

Riddle_Decipher
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.