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How long does it take for HP to get parts to repair?

HP Recommended
Envy 13
Microsoft Windows 10 (64-bit)

Hello All,


I sent in my Envy notebook to repair broken screen hinges about 2 weeks ago. The original estimated delivery date was 9/14 (I didn't expect to have it fixed and returned back to me that fast). Since then it's been "on hold" due to not having the parts in stock. How long does it usually take for HP to receive the parts necessary for repair?

HP Support Agent
HP Support Agent
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HP Recommended


Welcome to HP Community


I have gone through your Post and would like to help


There might be a delay since the supply chain and delivery globally has been disrupted due to the Pandemic. Different parts come from different parts of the world and that might be the reason for delay


Thank you


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