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‎05-10-2020 08:13 AM

HP Recommended
Product: HP Laptop 15-bs0xx
Operating System: Microsoft Windows 10 (64-bit)

My laptop slipped from backpack and my display enclosure is broken on left side. I want to fix this. Looking for immediate fix of using any glue to that. Suggestions of Glue in India. Else how to get part (15" Display Enclosure - smoke grey - L13904-001). Let me know part price amount in INR or USD.

 

Find Attachments.

Back of Display EnclosureBack of Display EnclosureRear ViewRear ViewSide viewSide view

4 REPLIES 4

‎05-11-2020 10:28 AM

HP Recommended

@Jagadhesh I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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‎06-17-2020 08:20 AM

HP Recommended

Hi Team, Its been a month, I haven't received any response for my query. Do let me know if you have answers. Looking little priority for me as am working from home.

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‎06-17-2020 11:08 AM

HP Recommended

@Jagadhesh It looks like there's a huge delay due to the pandemic situation, however, I've sent out another mail to prioritize your case, as I understand how important a laptop is while working from home, I'll do my best to help you out, please be patient, some one should reach out to you in the next 3-5 business days.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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‎06-17-2020 11:31 AM

HP Recommended

Well, here is the Part:

 

eBay Part sale 

 

This is eBay UK. The price is probably just about or a little less than HP would charge. See pp. 39-42 of the Manual here:

 

Manual 

 

Post back if you need any more help. 

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