How to fix this keyboard problem on hp omen 15 ce097nx?

[AliAbd0]

Hi,

On hp omen 15-ce097nx, some keys not working (windows key, backspace, delete, omen, pg up, pg dn, end, insert, and (=) keys), I'm sure its hardware problem, but I'm not sure whether the problem from the connector on the motherboard or the keyboard itself , how to know?

Can I replace the keyboard only or it must be the keyboard and touchpad as on pictures?

https://photos.app.goo.gl/pYbMnsRBZg7FLZs59

[KrazyToad]

@AliAbd0

Welcome to HP Support Community

I would like to help

Please run a Keyboard Test from F2 Diagnostic to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the Notebook.

- Turn on the computer and immediately press Esc repeatedly, about once every second.

- When the menu appears, press the F2 key.

- On the main menu, click Component Tests and Keyboard

If the issue persists please contact HP Support in your Region for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

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