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How to get my replacement battery to work

HP Pavillion 15-CC547NA
Microsoft Windows 10 (64-bit)

I have replaced my battery but after I charge the new battery my laptop dies immediately after I remove the mains power. I have conducted all the battery checks with issues identified. Do I have to make any system changes?

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How to get my replacement battery to work

@RobertGlen,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues with the new battery.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Did you purchase the battery from HP?

 

Meanwhile, I recommend you update the BIOS from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then reinstalled Microsoft ACPI-Compliant Control Method Battery under the device manager.

 

Here is how you do it.

 

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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