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TF49
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Message 1 of 2
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How to make a complaint / escalate a service issue

HP Recommended
Envy 13
Microsoft Windows 10 (64-bit)

Having only recently purchased my Envy 13 together with a 3 year return to base warranty (as there was no on-site option, ridiculously), almost immediately the screen glitched. Due to pressure of work I could not risk doing without it for a week or two, only two weeks ago did I contact support to get it fixed. It was taken in for repair and I heard no more. I myself had to chase, and have now found out that there is a problem with the part and I am not going to get my invaluable work laptop back for another 2+ weeks - a month since first losing it returned to base. All the personnel I may eventually get through to, say go to the website and complain through that, but there is no "complaint" link on the website, which is in itself telling. I am at both the end of my wits and my patience. How can i get this resolved? Quickly!

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@TF49

 

Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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