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How to make a complaint / escalate a service issue

HP Recommended
Envy 13
Microsoft Windows 10 (64-bit)

Having only recently purchased my Envy 13 together with a 3 year return to base warranty (as there was no on-site option, ridiculously), almost immediately the screen glitched. Due to pressure of work I could not risk doing without it for a week or two, only two weeks ago did I contact support to get it fixed. It was taken in for repair and I heard no more. I myself had to chase, and have now found out that there is a problem with the part and I am not going to get my invaluable work laptop back for another 2+ weeks - a month since first losing it returned to base. All the personnel I may eventually get through to, say go to the website and complain through that, but there is no "complaint" link on the website, which is in itself telling. I am at both the end of my wits and my patience. How can i get this resolved? Quickly!

HP Support Agent
HP Support Agent
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HP Recommended



Welcome to HP Support Community

I understand your concerns and frustrations


I will escalate your case to HP's regional escalation team and a case manager will get back to you


Please check your Inbox

Thank you

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I Am An HP Employee

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