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‎03-05-2021 01:01 PM

HP Recommended
Product: Hp pavillion 15q-ds0029tu
Operating System: Microsoft Windows 10 (64-bit)

My Bluetooth is not working properly and shows it's connected to a earphones which are not even in the proximity of the device, I don't know how to resolve this and when I tried to find the driver files online i wasn't able to find. Can someone give me a solution please?

 

5 REPLIES 5

‎03-05-2021 01:12 PM

HP Recommended

Hi:

 

The product specs for your notebook indicate that it comes with a Reatek RTL8723DE wifi/Bluetooth adapter.

 

This is the latest W10 Bluetooth driver that HP has for that model wifi/Bluetooth adapter...

 

1.8.1030.3010

 

https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110200.exe

 

 

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‎03-05-2021 01:22 PM

HP Recommended

Thanks for the file, I ran the file and it did something. So, now what should I do? Will it reset all my bluetooth previous connections? And also do I need to restart my computer to make this change come into effect?

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‎03-05-2021 01:24 PM

HP Recommended

You're very welcome.

 

Restart the PC, go to the device manager, click to expand the Bluetooth device manager category.

 

Click on the Realtek bluetooth adapter listed there, click on the driver tab, and verify that the driver has been updated to version 1.8.1030.3010.

 

As far as what you have to do with actually connecting to the Bluetooth devices, you may want to disconnect from each of them and re-pair each device.

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‎03-06-2021 01:03 AM

HP Recommended

Hi,

 

I restarted the system and nothing changed. The device that is previously paired denies to get disconnected and says cannot remove the device. This is causing me a lot of problems.

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‎03-06-2021 06:46 AM

HP Recommended

Unfortunately, I don't have any other suggestions for you to try.

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