unable to scan

[chicagojj]

I got a new desktop but was unable to find the install discs. Whenever I tried to install the software it fails. This printer was in use with the previous desktop. I have it set as the default in windows 10 and HP can see the printer as installed and I can print. However, scanning fails and I cannot see the computer on the printer screen to scan to.

[Kumar0307]

Hi @chicagojj

Welcome to the HP Support Community. I'd be happy to assist you.

It seems like you are trying to Scan from the printer screen to the PC. For this, the HP Full featured driver must be installed on the PC and 'Scan to computer' should be enabled. Let us try these steps that will resolve this issue:

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Enable Scan to computer

Open the HP Full-featured software by clicking on the printer icon on the desktop screen or by searching windows for HP Officejet Pro 8620.

Search Windows for HP > HP OfficeJet 8620 > double click to open the HP Printer assistant > Click on Scan

Click on Manage scan to computer >

Click on Enable > Check the box at the bottom > Close

Try scanning.

Hope this helps! Keep me posted. 

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