Hp Envy 15 , left + right display hinge broke. Help!

[GiulianEnvy]

Hey, I bought the laptop from London , as Second-hand. I had a small problem with my laptop , but with your help I manage to solve it.

Now I have a bigger problem.

My HP Envy 15 laptop left hinge broke and the left corner is cracked and bulging. The laptop was not dropped or fell. When I open and close the laptop the hinge is shifting and then seperating lower case from the upper case. The screw from the lower case are falling off and I am not able to close and open the laptop properly. The warranty is expired on this laptop.

I manage to do something at home on the left corner to keep it in the position, to not move. But after few weeks and the right hinge broke.

Now when I try to open my laptop I keep hear cracks 🙈

More details:

Product name : HP ENVY x360 Convertible 15-bp0xx

Product number : 1UZ45EA#ABU

[edit]

[praveen196]

@GiulianEnvy Welcome to HP Community!

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

Please look for a private message requesting additional information.

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

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