I called HP Support and the guy who answered my phone call told me that the people working in the are of the kind of help I needed are not available after traditional business hours. I then continued to search the HP Support section of the HP website logged in under my account. The best instruction I could find was to contact "the following HP approved service providers in your area" and there were 3 service providers listed from my zip code.
sorry i can't tell you much In France, it's probably different We can see directly with the seller, for the guarantee! Otherwise, I advise you to re-read your additional warranty contract, and request coverage under warranty.
Expert volontaire :Forum Fr 17-10-2009 :
Please remember to mark the answers this can help other users: please click on the accept as solution button if message provided an answer to the problem
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".