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We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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Thank you for your time. 

1 REPLY 1
HP Recommended

Hi:

 

I believe you are missing a character from the notebook model you posted, because I cannot find such a model.

 

This is the closest model that shows up using most of the info you posted.

 

HP Laptop 17-cp0025cl Product Specifications | HP® Customer Support

 

If that is your model, it supports a M,2 SSD such as the Samsung 980.

 

See chapter 1 of the service manual for the supported drive types...

 

Maintenance and Service Guide (hp.com)

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