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‎09-21-2020 07:49 PM

HP Recommended
Product: Hp Pavillion 15-cs2115TX
Operating System: Microsoft Windows 10 (64-bit)

Hi,

My Hp Pavillion 15-cs2115TX right hinge broken with cracking noise when I was closing the lid. Still under warranty. But Hp support refused to cover it under warranty. They quoted me to AUD551 to fix it.

 

Can anyone help me?

 

Thanks.

2 REPLIES 2

‎09-22-2020 10:16 AM

HP Recommended

@Vishalnpatel, Welcome to HP Support Community!

 

We shall escalate this issue to the concerned team.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎09-24-2020 02:24 AM

HP Recommended

Hi TEJ1602,

 

Thanks for getting back to me. I haven't received any private message from you. 

 

Can you please provide me an update?

 

Thanks. 

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