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L0Q52UA
Microsoft Windows 10 (64-bit)

I have a Hp Spectre 360 - 4005dx which is not charging and doesnt turn on. I found some smoke came out of the laptop after I examined I found that some components have been blown out it seems in the motherboard (as shown in the picture). After searching about this issue I found that lots of posts related this issue and people are struggling with the same problem and some suggest not to buy this model since it has the same issue all around.

 

I dont want to spend money on it, Some say it will cost you more, like 60% of the total cost of the laptop. And even if you repair  it will burn again and bring you the same issue.

 

Hope some representative from HP will help me on that...Will seeWhatsApp Image 2019-12-12 at 8.32.08 PM.jpegWhatsApp Image 2019-12-12 at 8.32.07 PM.jpeg

 

Thanks 

Iniyanrajan

1 REPLY 1
HP Recommended

Hi @Iniyanrajan

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.