cancel
Showing results for 
Search instead for 
Did you mean: 
DirkB1
New member
2 1 0 0
Message 1 of 3
104
Flag Post

Hp Spectre X360 4040-ND not charging (burned capacitor on motherboard)

HP Recommended
Spectre x360 4040-nd
Microsoft Windows 10 (64-bit)

Hello.

My HP spectre x360 4040-nd is not charging anymore . Within a year after buying the laptop had the same problem and was repared by HP. Now I discovered a burned SMD capacitor on the motherboard and I want to replace this capacitor. The problem is that I don't know the value of it. I already contacted HP service for it but they told me that it was difficult for them to determine etc. They advised me to buy another one.  So I hope that someone on the forum can tell me the valua of the replacing SMD capacitor. 

DirkB1_0-1614592746700.png

 

2 REPLIES 2
praveenbv
HP Support Agent
HP Support Agent
2,824 2,823 102 136
Message 2 of 3
Flag Post
HP Recommended

Hi @DirkB1,

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

Reply
0 Kudos
DirkB1
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Hello.
Well, I alteady contacted HP but they are not willing to help me because the laptop is out of warranty. So I asked them to tell me the value of the capacitor so I can replace it myself.  They told me that it was difficult to determine. Because the problem is a production fault in the motherboard I think that HP should repair it even if it is out of the normal consumer warranty. I don’t like a long way of arguing with HP so if someone can tell me the value of the capacitor I will replace it myself. 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation