Hp driver detector not working.

[Najafli]

The HP driver detector is not working. It is asking me to install HPSupportSolutionsFramework-13.0.1.131. However, even after installing it, it does not proceed to the next step. Since it doesn't move to the next step, the automatic driver detection doesn't start.

[zoey7886]

@Najafli, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your Hp driver detector! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you are facing issues with the HP driver detector not working on your Victus by HP Laptop 16-d0023dx, and it requires you to install the HP Support Solutions Framework (HPSupportSolutionsFramework-13.0.1.131), you can try the following steps to resolve the issue:

Uninstall Existing Software:

• Before reinstalling the HP Support Solutions Framework, ensure that any previous version is completely uninstalled from your system.
• Go to Control Panel > Programs > Uninstall a Program and remove any instance of HP Support Solutions Framework.

Reinstall HP Support Solutions Framework:

• Download the latest version of HP Support Solutions Framework from the HP Official Website.
• Run the downloaded installer and follow the on-screen instructions to complete the installation.

Check Compatibility:

• Ensure that the software and drivers you're attempting to install are compatible with Windows 11.

Run as Administrator:

• Try running the installer and the HP driver detector as an administrator. Right-click on the application icon and select Run as administrator.

Disable Antivirus/Firewall Temporarily:

• Sometimes, security software may interfere with the installation process. Temporarily disable any antivirus or firewall software and try running the installer again.

Clear Cookies and Cache:

• If you are accessing the driver detector via a web browser, clear the cookies and cache of your browser.

Update Windows:

• Ensure that your Windows 11 operating system is up to date with the latest patches and updates. Go to Settings > Windows Update and check for updates.  

Hope this helps!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Najafli]

[zoey7886]

@Najafli, Thank you for getting back to me. 

Let’s go a step further and try advanced troubleshooting to resolve this:

Advanced Troubleshooting Steps

Force the HP Support Solutions Framework to Run as Admin

Even after installation, some processes may require elevated privileges. Try this:

Navigate to: C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions Framework

Find HPSupportSolutionsFramework.exe

Right-click → Properties → Compatibility tab

Check Run this program as an administrator

Click Apply → OK

Now, restart your PC and try launching HP Driver Detector again.

Manually Start the HP Services

The detection tool might be failing because its background services aren’t running.

Press Win + R, type services.msc, and press Enter

Look for:

HP Support Solutions Framework Service

HP Network Check Helper

Right-click → Properties → Startup Type → Set to "Automatic"

If they are stopped, click Start

Restart your PC and retry the HP Driver Detector.

Run HP Support Assistant Troubleshooter

Since the Driver Detector relies on HP’s backend services, running HP Support Assistant’s built-in troubleshooter might help:

Open HP Support Assistant (HPSA.exe)

Click Settings > Health Analysis & Troubleshooting

Run a Full Troubleshooter and restart your PC

Manually Download Drivers (If Automatic Detection Fails)

If HP Driver Detector still doesn’t proceed, consider manually downloading your drivers:

Visit HP’s Official Website

Enter your laptop’s model (Victus by HP Laptop 16-d0023dx)

Select your OS (Windows 11)

Manually download and install the necessary drivers.

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,