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TECHSAVYIDIOT Student
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Hp envy 360 wont charge, wont use battery power, battery level stay the same, but sometimes it will.

hp envy x360
Microsoft Windows 8.1 (64-bit)

I bought the laptop used. it appeared the battery wsdead. I bought a new battery. The battery would stay at 53 percent and when i would unplug the charger it would immediatly shut off. i troubleshooted in the device manager and reset the laptop. Nothing happened. I reset a second time and the battery was charging and the laptop would run off battery power. this soon stopped working. I continued to troubleshoot. i got it to charge again and run off battery power but now it will again not run off battery power. the battery is now at 74 percent so i know at some piont charging was happening. this is very frustrating. Iv built a gaming pc jst recently and i feel like i should be able to figure this out. Any help would be much appreciated.

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HP Support Agent
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HP Recommended

Hp envy 360 wont charge, wont use battery power, battery level stay the same, but sometimes it will.

Hi,

 

The Riddle_Decipher is at your service!

 

As I understand you have been troubled with the battery on your envy x360 laptop and here's what you need to do: Click here

Keep me posted!

Regards,

Riddle_Decipher
I am an HP Employee

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