09-01-2016 06:40 AM
I bought the laptop used. it appeared the battery wsdead. I bought a new battery. The battery would stay at 53 percent and when i would unplug the charger it would immediatly shut off. i troubleshooted in the device manager and reset the laptop. Nothing happened. I reset a second time and the battery was charging and the laptop would run off battery power. this soon stopped working. I continued to troubleshoot. i got it to charge again and run off battery power but now it will again not run off battery power. the battery is now at 74 percent so i know at some piont charging was happening. this is very frustrating. Iv built a gaming pc jst recently and i feel like i should be able to figure this out. Any help would be much appreciated.
09-01-2016 03:26 PM
The Riddle_Decipher is at your service!
As I understand you have been troubled with the battery on your envy x360 laptop and here's what you need to do: Click here
Keep me posted!
I am an HP Employee