Hp i5 laptop screen blank

[Francois9]

Laptop previously just went blank on screen still under warranty. Was fixed by HP with same issue happening again after 3 months. I did not receive a jobcard indicating what the problem was but suspect a faulty component. Anyone with similair recurring issues?

[Anand_Andy]

Hi @Francois9,

Welcome to the HP Support Community

I understand you are facing a performance issue with your HP Laptop PC 15-Dw3000. Not to worry I will help you to get a resolution to resolve the issue.

Update the BIOS, & Chipset drivers:

• Here's the link to download and install the above updates: Click here

If the issue persists, then Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool and Update Windows.

• Select Start  > Settings  > Update & Security  > Windows Update , and then select Check for updates. If updates are available, install them
• Also, open HP Support assistant on your PC and run the Performance tune-up check.

If the issue still persists, then please follow the steps mentioned in the video: HP Laptop Starts but No Display

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!