Hp new laptop brought 2 months back won't turn on even if battery is under 50%. I need to plug in c

[Anki_1699]

I brought this hp laptop 2 months back . When my work is completed and I wake up next morning for turning on the laptop it doesn't turn on . It needs the help of changer. After turning on it still shows enough battery. It doesn't happen often it happens sometimes when the charging is in between 20 to 50 I am not able to understand what's the issue

[praveenbv]

Hi@Anki_1699,

I understand that you have a Hp Laptop 14s Fq and the battery charges to 50% and then stops. You've done a remarkable job performing the steps. 

Did any software changes or updates happen on your laptop after which the battery stopped charging at 50%?

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

NOTE: You may skip any steps that have been performed by you already.

• Power off the laptop.
• Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.
• Power ON the laptop.

Now let us uninstall the battery drivers and reinstall them. The following steps will help:

• Open the device manager. 
• Expand "Batteries". Right click on the ACPI battery drivers and select uninstall. If there are multiple entries of the ACPI battery drivers then uninstall them all.
• Close the device manager.Restart the laptop.
• The Windows operating system will reinstall the battery drivers while restarting. 

It is a good idea to download and run a BIOS update for your laptop via this link. The charger must be connected until the BIOS update is complete to avoid any power interruptions due to battery draining out. 

Post a successful BIOS update,  you may check if the battery charges fully. If not then please perform the steps as described in detail in this HP document. These steps help in testing and calibrating the battery. 

NOTE: Please skip the steps mentioned in "Test and calibrate the battery using HP Support Assistant".

I sincerely hope this fixes the issue. Keep me posted 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day! 

[Anki_1699]

This issue is occurred few days later I took the laptop. I am so worried . This should not happen in the new laptop even if there is software update. How come it needs the charger to plugin and start. The battery remains at good percentage still it doesn't turn on. Highly disappointed

[praveenbv]

Hi@Anki_1699,

Not to get worried it just  update ,

Let me know if you need any other assistance and I'd be happy to help 🙂 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

[Anki_1699]

Can you please share me the contact number. So that my confusion will be sloved. I am still worried because invested my own salary for this. Please help me out waiting for the respy