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Hp omen 15t dh100 overheats while playing games

HP Recommended
OMEN Laptop - 15t-dh100 CTO
Microsoft Windows 10 (64-bit)

I have bought an HP OMEN Laptop - 15t-dh100 (i7-10750H, 16 gb ram and rtx 2060) a few days ago and when I started to play a game, the laptop overheated at the area above the keyboard. The CPU temperature got up to 97 Celsius degrees (35%).

The power adapter also overheated.

I have chatted with an HP customer service agent yesterday and informed him of the case (Case number: [Private information removed]). He has informed me it's not normal and the safe temperature is about 95 Celsius degrees. Tried updating the bios 

I have replaced the laptop and the power adapter, and the same thing happened. Laptop's temperature was fine but when I started to play a game, the temperature went up to 97 Celsius degrees.

What is the solution? 

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I haven't got a reply until now and problem still persist. I need a solution 

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@Mohamed36 Welcome to HP Community!

 

I understand that the Hp Omen 15t dh100 overheats while playing games.

 

I have a few steps to resolve this issue:  

Symptoms of heat issues and causes of excessive heat  

The following list describes some of the issues caused by overheating in the notebook:  

  • Games stop responding during play.  

  • Windows stops responding during use.  

  • Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.  

  • When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.  

The following list describes some causes of excessive heat:  

  • Dust inside the laptop.  

  • A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  

  • Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  

  • High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  

Step 4: Using HP CoolSense technology  

Step 5: Placing the notebook in a cooler room  

Step 6: Testing for hardware failure  

If the hardware has failed, capture the failure ID and revert for further assistance.  

 
If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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