I have bought an HP OMEN Laptop - 15t-dh100 (i7-10750H, 16 gb ram and rtx 2060) a few days ago and when I started to play a game, the laptop overheated at the area above the keyboard. The CPU temperature got up to 97 Celsius degrees (35%).
The power adapter also overheated.
I have chatted with an HP customer service agent yesterday and informed him of the case (Case number: [Private information removed]). He has informed me it's not normal and the safe temperature is about 95 Celsius degrees. Tried updating the bios
I have replaced the laptop and the power adapter, and the same thing happened. Laptop's temperature was fine but when I started to play a game, the temperature went up to 97 Celsius degrees.
The following list describes some of the issues caused by overheating in the notebook:
Games stop responding during play.
Windows stops responding during use.
Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.
When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.
The following list describes some causes of excessive heat:
Dust inside the laptop.
A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.
Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.
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