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‎05-25-2020 04:46 AM - edited ‎05-25-2020 04:47 AM

HP Recommended
Product: 360x Convertable
Operating System: Microsoft Windows XP

I have a CMOS error code, ran diagnostics which did NOT help. Also battery is completely dead, I have to leave it plugged in for it to attempt to turn on. At first it will turn on, go through the error code and stay on for a few moments. Then you can hear clicking in the machine and it goes off for good. After a long while (days) of it being off, it is able to do the above task once again.  

 

First off HP, you should be ashamed of your product breaking down on yet another customer a few months after their warranty is up and further more not doing a recall seeing that majority are having this trouble. It was my first purchase of an HP and I will never buy one again  nor allow anyone I know or potential customer purchase an HP without hearing about my disappointment. 

 

Secondly, I heard there was not possibly not a CMOS battery inside??? WTH is the CMOS error code even mean then? How do I fix this problem without sending it to HP for $400 + after having bought this for $1k not even 18 months prior? 

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