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‎05-05-2020 11:26 AM

HP Recommended
Product: HP Notebook
Operating System: Microsoft Windows 10 (64-bit)

I am caught in Hewlett Packard hell. Spent all morning trying to find out where my Care Pack is, but caught in virtual assistant on line and on my phone. I can't even contact support because my warranty expired before I could get my Care Pack installed. The confirmation e.mail says it "shipped" but is it a thing? Can't I just download it? I tried to access chat, but you have to pay $99 to talk to someone and virtual assistant does not address sales glitches

2 REPLIES 2

‎05-05-2020 11:47 AM

HP Recommended

@kristinj2468 

 

If you have not done so, contact HP Care Pack support.

 

Care Pack - Optional Coverage Plans

Enter your product number in the form to view available Warranty plans for your device

 

For those reading...

Various Regions

 

Reminder: 

  1. Always verify phone numbers in the HP website information.
  2. Not your region?  Scroll to the bottom of the page and click Flag > change to your region

 

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology

 

Dragon-Fur

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‎05-06-2020 10:46 AM

HP Recommended

@kristinj2468 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Riddle_Decipher
I am an HP Employee

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