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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.

‎12-05-2025 05:29 PM - edited ‎12-05-2025 05:35 PM

HP Recommended

By what I see my laptops's support page is https://support.hp.com/us-en/document/c06519128 but it doesn't seem to be working properly.  I'm looking for BIOS updates to be more specific. It's a hp 14 dk0355ng.

 

Thank you for your time!

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‎12-05-2025 06:15 PM - edited ‎12-05-2025 06:42 PM

HP Recommended

Might be but I suggest you use Edge.


If there is a specific driver or two that you need, I can post the direct links.

View solution in original post

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‎12-05-2025 05:56 PM

HP Recommended

You can use the drivers and software from the base model HP 14-dk0000 Laptop PC's support page:

 

HP 14-dk0000 Laptop PC Software and Driver Downloads | HP® Support

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‎12-05-2025 06:02 PM

HP Recommended

When I click to "Open All" nothing shows

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‎12-05-2025 06:06 PM - edited ‎12-05-2025 07:03 PM

HP Recommended

The support page works fine for me.

 

Are you using Microsoft Edge? 

 

If not, I recommend that you do.

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‎12-05-2025 06:10 PM - edited ‎12-05-2025 06:11 PM

HP Recommended

bavaroski_0-1764983376129.png

Maybe it's a region thing? I use Opera.

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‎12-05-2025 06:15 PM - edited ‎12-05-2025 06:42 PM

HP Recommended

Might be but I suggest you use Edge.


If there is a specific driver or two that you need, I can post the direct links.

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‎12-05-2025 06:40 PM - edited ‎12-05-2025 06:40 PM

HP Recommended

Using another browser solved the problem. Also thank you for the link for the support page.

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‎12-05-2025 06:41 PM

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You're very welcome. 

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