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‎10-23-2019 06:59 PM

HP Recommended
Product: Pavilion G4 - 1303AU
Operating System: Microsoft Windows 7 (64-bit)

system shows 4 gb ram but only 1.48 gb is usable rest is reserved for hardware i am using windows 7 64 bit. i looked about this on internet and found a solution msconfig but that didnt work for me and also using memory remapping in BIOS but i could not find anything ss1.jpglike that 

4 REPLIES 4

‎10-26-2019 01:46 PM

HP Recommended

@GAURAV36

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

  1. Open 'Run' (Windows + R)
  2. Go to the 'Boot' tab
  3. Press Advanced Options
  4. Make sure 'Maximum Memory' is unchecked.  

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

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‎10-29-2019 01:05 PM

HP Recommended

Hi thanks for the reply 

I think you have missed the second step about which program to open but i guess you are talking about msconfig and i have already tried unchecking the max memory box and its no good.

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‎10-30-2019 01:08 PM

HP Recommended

@GAURAV36

thank you for posting back. 

 

Have you tried performing BIOS update? 

If no, let's update the BIOS and check. Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎10-30-2019 01:51 PM

HP Recommended

Hi yes i have recently updayed my bios to latest version

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