04-17-2017 07:05 AM
I have an Envy TouchSmart 15 Notebook and the hinges are failing. I have looked on the forum and this appears to be a recurring problem with this HP model. The notebook is not used all that much and has never been dropped . It appears the screws have stripped out and are missing on both sides of the computer.
04-18-2017 08:07 AM
I have brought your issue to the attention of an appropriate team within HP.
They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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