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‎10-29-2023 05:56 PM

HP Recommended
Product: HP Pavilion Gaming Laptop - 16-a0032dx
Operating System: Microsoft Windows 11

I have been waiting for over a month for my care pack to take effect. This is my second post about this as the first one has yet to get a response. I "registered" it myself as recommended but that was a almost a month ago. 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-30-2023 10:10 AM - edited ‎10-30-2023 11:21 AM

HP Recommended

Great.

 

Then asking a service representative in the chat for a verification that your Care pack is active would likely serve the purpose for your thread request.

 

Is that correct?

 

I have asked my internal HP contacts if you should have gotten an email with information regarding the activation status of your Care Pack and perhaps a Care Pack reference number.

 

I do understand your concern.

 

Update @KevinG4589 

 

I did get a response from my query to my contact.

 

Try the HP Care Pack 2.0 link to identify the active Care Pack services  for your HP product 

https://cpc2.ext.hp.com/

 


I am a volunteer forum member. If my suggestion solved your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

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4 REPLIES 4

‎10-30-2023 09:39 AM - edited ‎10-30-2023 09:47 AM

HP Recommended

The  HP forum community is not a business unit of HP.H

 

I suggest contacting HP at the support web page for the care pack where you purchased it. Use the chat link there to request the status.

https://www.hp.com/us-en/shop/cat/care-packs-88343--1

 

Just out of curiosity, may I ask if you are aware that a Care pack is not a physical thing.

 

A Care pack is an additional warranty that goes above and beyond the factory warranty.


I am a volunteer forum member. If my suggestion solved your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



1 person found this reply helpful
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‎10-30-2023 10:04 AM

HP Recommended

yes I am aware. 

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‎10-30-2023 10:10 AM - edited ‎10-30-2023 11:21 AM

HP Recommended

Great.

 

Then asking a service representative in the chat for a verification that your Care pack is active would likely serve the purpose for your thread request.

 

Is that correct?

 

I have asked my internal HP contacts if you should have gotten an email with information regarding the activation status of your Care Pack and perhaps a Care Pack reference number.

 

I do understand your concern.

 

Update @KevinG4589 

 

I did get a response from my query to my contact.

 

Try the HP Care Pack 2.0 link to identify the active Care Pack services  for your HP product 

https://cpc2.ext.hp.com/

 


I am a volunteer forum member. If my suggestion solved your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎11-02-2023 06:42 PM

HP Recommended

Good luck!  I have been waiting since April and cannot get this resolved after numerous contacts with customer service.  I am stuck in the loop of submitting information, hearing nothing/following up, and being asked for the information already submitted. 

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