I have experienced the same problem described in the thread - HP Spectre X360 motherboard burned.

[bfaurote]

I have experienced the same problem described in this thread. 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Spectre-X360-motherboard-bu...

[Omar-E · Accepted solution]

@bfaurote

Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

[bfaurote]

Thanks. How long will it take before I am contacted?

[devilmaycare]

Firstly, please stop using the device as this could also involve personal injury. 

Also in case you are not contacted, please 

click on the link , and enter the details. 

The country is US by default. Please change if required. 

http://support.hp.com/us-en/contact-hp#Z7_3054ICK0KGTE30AQO5O3KA3G42

You will need to get in touch with the support as soon as possible.  Remember not to use the device. 

Thank you.  

[bfaurote]

I want to report back that HP completely took care of the problem for me.

I was contacted by a HP support person via private message and was asked to provide additional information about my computer and the problem. I was then contacted by phone and was sent a box to send my computer to HP.

The computer was then repaired and I already have it back. 

[Bumble4]

I have the same problem. I paid $1511 for this computer, used it lightly, and the motherboard burnt in January (18 months after purchase). I have been without a computer ever since. This computer replaced an HP Pavilion that survived 8 years of hard use with no issues; I was expecting a similar experience. I hope someone from HP will contact me and make this right? Otherwise, never again. 

[MKazi]

@Bumble4

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options, if any.  You should be contacted within 4 business days (Excluding holidays & Weekends).  

Response times may vary by region. Please send a Private Message, if you aren’t contacted within 4-5 business days.

[Warrior30]

Yup, same thing happened to me.

I got contacted by a very nice support rep and while I mentioned I could literally prove we've purchased 50+ HP laptops/desktops/servers for all of our companies (We're an MSP), they still said it'll cost $700 to repair since its out of warranty.

Essentially, what they're saying is their laptops dying after two years is considered NORMAL.

TWO YEARS FOR A LAPTOP THAT COST OVER $1500 IS NORMAL?

While Apple machines are overpriced, their build quality never gives me issues and when it does (e.g. when my MacBook battery practically imploded, similar to this), they replaced it FREE OF CHARGE since its a clear company defect.

The sad thing is they (the mods) make it sound like you're getting contacted by their support to receive actually beneficial support but its practically a sales pitch.

$700?????????????????????? Half the laptop price? Cool

Not sure what to say here guys, might want to consider Dell or Apple at this point.. Lenovo also has AMAZING customer care, they send replacement boxes next day at one of my clients.

What an absolute joke.