• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-21-2016 06:20 PM

HP Recommended
Product: hp 640 g1
Operating System: Microsoft Windows 7 (64-bit)

I performed diagnostics with F2 option
http://pastebin.com/UvAPYTac - SystemDiagsCeeHistory.txt
http://pastebin.com/8Q8fPfB3 - SystemDiags.txt

I can't normaly start laptop, only if I plug in usb external battery source from mobile phone. I don't understand why works, but for now that is the only way to turn on my lap top.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-22-2016 07:27 PM

HP Recommended

apoh

 

Hello;

Allow me to welcome you to the HP forums!

 

Sorry, but you misunderstand the purpose of this forum.  This is just a community self-help forum staffed by volunteers.

This is not HP Technical Support and we have no facilities for diagnosing bug reports or logs here.

 

For support like this, you need to contact HP Customer Support -- to have them put you in touch with HP Techincal Support.

 


If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836


Good Luck

 

 



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎12-22-2016 07:27 PM

HP Recommended

apoh

 

Hello;

Allow me to welcome you to the HP forums!

 

Sorry, but you misunderstand the purpose of this forum.  This is just a community self-help forum staffed by volunteers.

This is not HP Technical Support and we have no facilities for diagnosing bug reports or logs here.

 

For support like this, you need to contact HP Customer Support -- to have them put you in touch with HP Techincal Support.

 


If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836


Good Luck

 

 



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.